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Institute/Workflows/Feedback Loops

Workflow 05 of 6

Feedback Loops.

User reports, triage queue, time-to-coverage SLO.

A failure that reaches production is half-broken QA. The remaining work is the feedback loop — getting that failure into the eval suite before it happens again. Without the loop, every L-level incident is forever; with it, last week's hallucination becomes this week's failing test case becomes next week's passing baseline. This workflow is what makes the maturity model an actual ladder instead of a static photograph.

What this is

The Feedback Loops workflow is the procedure for capturing user-reported failures in-product, routing them into a triage queue with a named owner, turning triaged failures into eval cases on a measured cadence, and tracking time-from-report-to-eval-coverage as a tracked SLO.

The procedure

  1. In-product report widget. Users can report bad AI output from inside the product — one click, low friction, captures the trace.
  2. Route to a triage queue with a named owner. Reports don't go to a shared inbox. They go to a queue with a person on call for it.
  3. Triage → eval case. A triaged report becomes a new test case in the eval suite — not "logged for later."
  4. Measure time-from-report-to-eval-coverage. Days, not weeks. The metric is on a dashboard. The dashboard has an SLO.
  5. Ship eval improvements weekly. Regular cadence, not ad-hoc batches. The cadence is what makes the loop a discipline rather than a hope.

What gets scored

Maturity dimension Feedback loops — see the L1 → L5 progression for this dimension

The five questions on the readiness self-assessment that score this dimension are the five rungs of the procedure above. Yes on a question means the artifact named in that step exists on disk in your repo today.

Phase 1 · in active development

This page is a thin first cut. Full procedural documentation — including reference DeepEval suite scaffolds, golden-set curation rubrics, and the audit-evidence checklist — lands in Phase 2 of the Institute build-out.

Find out where your team's Feedback-Loop workflow stands.

The free readiness self-assessment scores the Feedback-Loop workflow as one of six dimensions. Five minutes. Your weakest workflow is the one most worth fixing first.

Take the assessment →